Skip to main content

Undo Close Teller Till

Overview​

The Undo Close Teller Till feature reverses a completed till closure, allowing correction of closing errors or processing additional transactions discovered after closure.

What It Does​

Reverses the closure status of a till, restores it to active operational state, maintains balance and transaction history, and allows resumption of normal teller activities.

Business Value​

  • Error Correction: Fix premature or incorrect closures
  • Operational Flexibility: Handle late-arriving transactions
  • Data Accuracy: Correct closing balances
  • Customer Service: Process urgent transactions after closure
  • Audit Trail: Document closure reversal reasons

Who Uses This Feature​

  • Branch Supervisors: Authorize closure reversals
  • Operations Managers: Handle exception cases
  • Head Tellers: Correct closing errors
  • Audit Teams: Investigate closure issues

Key Capabilities​

  • Reverse completed closures
  • Restore till to active status
  • Maintain transaction history
  • Preserve original closure data
  • Require supervisor authorization
  • Log reversal reasons
  • Continue from pre-closure balance

How to Use​

  1. Identify incorrectly closed till
  2. Review closure details
  3. Document reversal reason
  4. Submit undo closure request
  5. Obtain supervisor approval
  6. Verify till reactivated
  7. Resume normal operations
  8. Process missed transactions

Common Use Cases​

  • Closing Error: Reverse incorrect closure
  • Late Transaction: Process urgent customer request
  • Balance Dispute: Recount and correct variances
  • System Glitch: Recover from technical issues
  • Reconciliation Issue: Investigate discrepancies

Important Considerations​

  • Requires supervisor authorization
  • Must undo before vault return completed
  • Original closing data preserved for audit
  • Cannot undo if reconciliation finalized
  • Physical cash location must be verified
  • Multiple undos tracked for patterns
  • Time limits may apply

Integration with Other Processes​

Works with:

  • Till closure workflows
  • Exception handling procedures
  • Supervisor approval processes
  • Audit and compliance tracking
  • Cash management operations